Patient Guidance Reception Station

A virtual assistant/reception guide with built-in clinical knowledge. It can be set in A&E departments, main receptions, departmental receptions and ward stations and is particularly useful in treatment areas with higher risks of radioactive exposure, quarantined areas and protects staff from ongoing exposure. It is pre-programmed with detailed navigational knowledge of the hospital for patient guidance. Additionally, it possesses clinical procedure guidance and other hospital information. It is capable of reading a patient’s identity using identification such as RFID, fingerprint, facial recognition or QR code. For avoidance of doubt, the virtual assistant is even capable of clinical simulation: enquiring, through dialogue, about patient symptoms or conditions and recommending appropriate departments. Based on a medical knowledge database it concludes conditions with above 90% accuracy. Ultimately, the system is designed to ease pressure off receptionists and guidance nurses in busy hospitals or high patient flow environments, contributing to the efficient smooth running of patient care.